This Privacy Policy applies to the website lifetrek.eu. The website is owned and operated by Durango d.o.o., Partizanska cesta 18, 4000 Kranj, Slovenia (the “Company”, “we”), which runs the Lifetrek travel agency.
By accessing or using this website, you agree to this Privacy Policy and our Terms and Conditions. If you do not agree, please stop using the website. If you have any questions about the use of the website, contact us at ask@lifetrek.eu.
Durango d.o.o. respects your right to privacy and strives for the highest level of protection of your personal data. When providing our services through this website, we act in accordance with the laws and regulations on personal data protection, in particular the EU General Data Protection Regulation (GDPR), the Slovenian Personal Data Protection Act and the Slovenian Electronic Communications Act.
The purpose of this Privacy Policy is to inform you for what purposes your personal data are collected, how they are used, what rights you have in relation to the data we hold about you and how to exercise them.
We will use the personal data you submit through the website in accordance with this Privacy Policy. We will not sell, lend or otherwise pass your personal data to third parties, except where required by law or where necessary to carry out the travel services you book (see “Recipients of personal data” below).
All personal data you provide are treated confidentially and used only for the purposes for which they were provided. If we need to process your data for another purpose, we will contact you in advance and ask for your consent.
When you send an enquiry through the form on a tour page or by e-mail, we collect the data you provide voluntarily: name and surname, e-mail address, preferred travel date, number of travellers and the content of your message. We use these data to answer your enquiry and prepare an offer. The legal basis is taking steps at your request prior to entering into a contract.
To carry out a booking, we collect the data you provide voluntarily:
Because processing these data is necessary to perform the contract, the legal basis is the contract you enter into with us. If you do not wish to provide these data, we cannot prepare an offer or conclude a booking with you.
You can subscribe to our newsletter to receive news and offers from Lifetrek. For this purpose we collect your e-mail address. We expect to send the newsletter a few times a month. These data are processed on the basis of your consent, which you can withdraw at any time by clicking the “Unsubscribe” link in any newsletter or by writing to ask@lifetrek.eu.
Each time you visit the website, the web server automatically stores a log file (e.g. IP address, browser version, time of visit). We use these data to keep statistics of visits and to ensure the security of the website. We do not combine them with other data.
To carry out your trip, we pass the necessary data only to the service providers involved in it (for example local partners, accommodation providers, carriers and insurers) and only to the extent needed for the service. Some of these providers are located outside the European Economic Area, in the countries where the trip takes place. We also use service providers for website hosting, e-mail and newsletter sending, who process data on our behalf.
The website uses cookies – small files stored on your device that allow the website to work properly and to recognise you when you return. Cookies necessary for the website to work are used without consent.
With your consent, we also use analytics cookies (Google Analytics) to understand how visitors use the website. You can delete or block cookies at any time in your browser settings.
Durango d.o.o. ensures that you can exercise all your rights in relation to the processing of your personal data. At any time, you may request that we:
You also have the right to lodge a complaint with a supervisory authority. In Slovenia this is the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec).
We will reply to your request without undue delay and at the latest within one month of receiving it.
Send your request in writing to ask@lifetrek.eu or by post to Durango d.o.o., Partizanska cesta 18, 4000 Kranj, Slovenia. To identify you reliably, we may ask you for additional information. We may refuse to act only if we can show that we are unable to identify you.
We store personal data electronically. Our systems are protected by technical and organisational measures that prevent accidental or unlawful destruction, loss or alteration of your data, and unauthorised disclosure of or access to them. Only authorised persons have access to the data.
We keep enquiry and booking data as long as necessary for the purpose for which they were collected and as required by law (e.g. accounting and tax regulations). Data processed on the basis of consent are kept until you withdraw your consent.
This Privacy Policy applies from the date of its publication on lifetrek.eu.
